NOTE: The RUCKUS Community Forum will begin migration to a new platform from Wednesday 21 October 2020 to Friday 23 October 2020. During that time the forum will become READ-ONLY for data migration to the new platform. Due to the COVID-19 pandemic, most Ruckus Networks Support Engineers are working remotely. If you experience difficulty with contacting Ruckus Networks Support via telephone, please use our Live Chat option as an alternative channel to open a case.

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Announcements Upgrade Guides License Management Warranty & RMA KB & Forums Tools Asset Management

• RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade
• Free Ruckus Training Courses
• Ruckus Networks Support Availability During COVID-19 Outbreak
• Announcing the Ruckus Support "How-to-Hub"
• Software Downloads - Recent Releases
• Technical Documentation - Recent Releases
• ZoneDirector and Unleashed Unauthenticated Remote Code Execution and Other Vulnerabilities
• New Ruckus Networks Support Portal Search Engine - 1 March 2020

• Ruckus Cloudpath Upgrade Guide, 5.2
• Ruckus FastIron Software Upgrade Guide, 08.0.80
• Ruckus SmartCell Insight (SCI) 5.2.1 Upgrade Guide
• Ruckus SmartZone Upgrade Guide for 5.1 (SZ100, SZ300, vSZ)
• Ruckus SmartZone Upgrade Guide for 5.0 (SZ100, SZ300, vSZ)
• Ruckus vSPoT Upgrade Guide, 3.7.2
• Ruckus ZoneDirector 10.2 Upgrade Guide
• Ruckus ZoneDirector 10.1 Upgrade Guide
• Ruckus ZoneDirector 10.0 Upgrade Guide

• How-To Hub Licensing page
• License Manager - LiMAN
• License Purchases - Download Licenses
• Temporary License

• Register Warranty
• Warranty Checker
• "Support Service" Missing or Expiring
• RMA Return Instructions

• How-To Hub
• Knowledge Base Search
• Ruckus Education Youtube Channel
• Technical Documentation - Recent Releases
• Security Bulletins
• Forum Community Discussions
• Forum Community Announcements
• Training Portal
• WiFi 101 Blog

• AP Certificate Replacement
• Interoperability Tool
• Log Analyzer
• Ruckus Diagnostic Dashboard (RDD)
• Case and RMA Management
• KRACK - Ruckus Wireless Support Resource Center
• Open Source Software

• Asset Management Tool
• Hardware Summary
• Support Purchases - SPA Required
• Activate Purchase - Purchase Code Required
• Cloud Subscription Purchases

Ruckus Unleashed

Cloudpath Enrollment System

CommScope RUCKUS Cloud

Virtual SmartZone (vSZ)

SmartZone (SZ)

Ruckus LTE (CBRS)

RUCKUS Analytics

SmartCell Insight (SCI)

Ruckus IoT Suite

ZoneDirector (ZD)

Ruckus Indoor APs

Ruckus Outdoor APs

Ruckus ICX Switches

Ruckus Diagnostic Dashboard (RDD)

Ruckus SPoT

Ruckus Network Director (RND)

FlexMaster

Mobile Apps and Accessories

Ruckus Best Practices, Guides, and TechNotes

EOL Ruckus Products

EOL FastIron, ICX & Mobility Products

Discussions

• Discussion around issues in Catlina MacOS (Created on 2020/05/21)
• I want to move one AP R500 from one ZD controller to a different one (Created on 2020/10/21)
• hello.... have icx 7150-48P rejecting commands to join the SZ..... any hint please? (Created on 2020/10/20)
• No Internet Access R320 Unleashed (Created on 2020/10/18)
• How to have wireless clients on another subnet but access main lan gateway (Created on 2020/10/20)
• ICX 7150-48ZP & LRM (Created on 2020/10/20)

Activate Purchase Warranty Checker Register Warranty Download Licenses Submit A Case View Your Customers Feedback

Discussions

• Discussion around issues in Catlina MacOS (Created on 2020/05/21)
• I want to move one AP R500 from one ZD controller to a different one (Created on 2020/10/21)
• hello.... have icx 7150-48P rejecting commands to join the SZ..... any hint please? (Created on 2020/10/20)
• No Internet Access R320 Unleashed (Created on 2020/10/18)
• How to have wireless clients on another subnet but access main lan gateway (Created on 2020/10/20)
• ICX 7150-48ZP & LRM (Created on 2020/10/20)