Due to the COVID-19 pandemic, most Ruckus Networks Support Engineers are working remotely. As a result, there could be a delay in answering phone calls to our Support Engineers. We will respond to voicemails left in our Support voicemail box based on their arrival position in queue.If you experience any issues with contacting Ruckus Networks Support through standard phone channels, please use our Live Chat option as an alternative channel to open a case, in particular for P1 and P2 issues which we normally request you open via phone.

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Announcements Upgrade Guides License Management Warranty & RMA KB & Forums Tools Asset Management

• Free Ruckus Training Courses
• Ruckus Networks Support Availability During COVID-19 Outbreak
• New Ruckus Networks Support Portal Search Engine - 1 March 2020
• ZoneDirector and Unleashed Unauthenticated Remote Code Execution and Other Vulnerabilities
• Announcing the Ruckus Support "How-to-Hub"
• Announcing a new Cloud Service offering - Ruckus Analytics (RA)
• Software Downloads - Recent Releases
• Technical Documentation - Recent Releases

• Ruckus Cloudpath Upgrade Guide, 5.2
• Ruckus FastIron Software Upgrade Guide, 08.0.80
• Ruckus SmartCell Insight (SCI) 5.2.1 Upgrade Guide
• Ruckus SmartZone Upgrade Guide for 5.1 (SZ100, SZ300, vSZ)
• Ruckus SmartZone Upgrade Guide for 5.0 (SZ100, SZ300, vSZ)
• Ruckus vSPoT Upgrade Guide, 3.7.2
• Ruckus ZoneDirector 10.2 Upgrade Guide
• Ruckus ZoneDirector 10.1 Upgrade Guide
• Ruckus ZoneDirector 10.0 Upgrade Guide

• How-To Hub Licensing page
• License Manager - LiMAN
• License Purchases - Download Licenses
• Temporary License

• Register Warranty
• Warranty Checker
• "Support Service" Missing or Expiring
• RMA Return Instructions

• How-To Hub
• Knowledge Base Search
• Ruckus Education Youtube Channel
• Technical Documentation - Recent Releases
• Security Bulletins
• Forum Community Discussions
• Forum Community Announcements
• Training Portal
• WiFi 101 Blog

• AP Certificate Replacement
• Interoperability Tool
• Log Analyzer
• Ruckus Diagnostic Dashboard (RDD)
• Case and RMA Management
• KRACK - Ruckus Wireless Support Resource Center
• Open Source Software

• Asset Management Tool
• Hardware Summary
• Support Purchases - SPA Required
• Activate Purchase - Purchase Code Required
• Cloud Subscription Purchases

Ruckus Unleashed

Cloudpath Enrollment System

CommScope RUCKUS Cloud

Virtual SmartZone (vSZ)

SmartZone (SZ)

Ruckus LTE (CBRS)

RUCKUS Analytics

SmartCell Insight (SCI)

Ruckus IoT Module

ZoneDirector (ZD)

Ruckus Indoor APs

Ruckus Outdoor APs

Ruckus ICX Switches

Ruckus Diagnostic Dashboard (RDD)

Ruckus SPoT

Ruckus Network Director (RND)

FlexMaster

Mobile Apps and Accessories

Ruckus Best Practices

EOL Ruckus Products

EOL FastIron, ICX & Mobility Products

Discussions

• R700 from ZD Controlled to ZoneFlex Solo Access Point? (Created on 2020/07/02)
• ICX 7150 Stacking Issues on 8.0.92 with SmartZone (Created on 2020/06/30)
• R700 and downgrading ZD1200 (Created on 2020/07/01)
• Unleashed R550 (Created on 2020/06/23)
• Guest Portal not working on 5.2 (Created on 2020/02/03)
• I have an older model router, Ruckus wireless 2211 Metro Broadband Gateway. I need assistance setting up aa password to secure the internet (Created on 2020/07/01)

Activate Purchase Warranty Checker Register Warranty Download Licenses Submit A Case View Your Customers Feedback

Discussions

• R700 from ZD Controlled to ZoneFlex Solo Access Point? (Created on 2020/07/02)
• ICX 7150 Stacking Issues on 8.0.92 with SmartZone (Created on 2020/06/30)
• R700 and downgrading ZD1200 (Created on 2020/07/01)
• Unleashed R550 (Created on 2020/06/23)
• Guest Portal not working on 5.2 (Created on 2020/02/03)
• I have an older model router, Ruckus wireless 2211 Metro Broadband Gateway. I need assistance setting up aa password to secure the internet (Created on 2020/07/01)